Effective Date: January 2026

1. Introduction

This Refund & Cancellation Policy applies to payments made on nppmilak.in, the official website of Nagar Palika Parishad Milak. By making any payment on this Website, you agree to the terms described in this policy.

2. Nature of Payments

Payments made through this Website include, but are not limited to:

• Property Tax payments
• Municipal fees and charges
• Other government-related dues

These payments are collected as per applicable municipal rules and government regulations.

3. Cancellation Policy

Once a payment is successfully completed and acknowledged, cancellation of the transaction is not permitted. Users are advised to verify all details carefully before proceeding with payment.

4. Refund Policy

As a general rule, payments once made are non-refundable. However, refunds may be considered only in the following exceptional cases:

• Duplicate payment made for the same property or service;
• Excess payment due to a technical or system error;
• Payment debited from the user’s account but transaction failed.

5. Refund Process

To request a refund, the user must submit a written request to Nagar Palika Parishad Milak along with:

• Transaction / Receipt Number
• Date of payment
• Reason for refund request
• Supporting documents, if any

All refund requests are subject to verification and approval by the competent authority.

6. Refund Timeline

If approved, refunds will be processed within 15–30 working days. The refunded amount will be credited back to the original payment mode, subject to banking timelines.

7. No Cash Refund

Refunds, if approved, will not be made in cash under any circumstances.

8. Limitation of Liability

Nagar Palika Parishad Milak shall not be responsible for any delay or failure in refund processing due to banking systems, payment gateway issues, or circumstances beyond its control.

9. Policy Changes

Nagar Palika Parishad Milak reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Changes will be effective immediately upon publication on the Website.

10. Contact Information

For any queries related to refunds or cancellations, please contact:
Email: support@nppmilak.in
Office: Nagar Palika Parishad Milak, District Rampur, Uttar Pradesh